FAQ

What pain does Acustretch help with?

Acustretch alleviates back, hip, neck, shoulder, and even head pain. It can alleviate aches caused by Herniated Discs, Bulging Discs, Spinal Stenosis, Sciatica, Pinched Nerves and more! It streches your back and naturally decompresses your spine which relaxes your muscles and restores your natural curve.

When will I start seeing improvements?

Most of our customers report feeling significant improvements after 2-3 days, but we recommend using Acustretch for at least 14 days to get full the effect.

How long do the benefits last?

We recommend using it once a day for about 10 minutes. This will ensure lasting results and continued comfort. Over time, it will significantly improve your posture and strengthen your muscles.

Can I try it risk-free?

Absolutely! We are very confident you will love our Acustretch, however in the event that you do not, we have a 30 day money back guarantee.

What are the 3 levels of curvature?

Acustretch has three levels of curvature which can be adjusted to your specific needs. This allows for progression and improvement of your posture. 

Is there a weight limit?

It can support up to 150kg or 330lbs

How long is the shipping time?

We typically ship items within 3 days of receiving an order. From that point, it takes 10 -15 days for the items to arrive. From the point of purchase, we estimate that our products takes 10 - 20 business days to be delivered. 

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on adding value to your life: process of returns can be a cumbersome process. We appreciate your feedback, and we'll refund your money back in full. 

Can I cancel my order?

Cancellations are possible if you cancel within 24 hours of ordering the product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it. 

What happens if I receive the wrong order?

If there's an issue with your order -- if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll ship you a new one. We do ask that you kindly send us a picture of the product.